How To Schedule A Visit
To schedule an appointment with one of our gastroenterologists, call our office at (203) 281-4463.
If you are visiting us for the first time, our New Patient Scheduler takes down your name, contact information, insurance and Primary Care Provider information, and schedules you for an appointment with either the gastroenterologist of your choosing or the first available gastroenterologist.
If you are a returning patient, we route your call to your physician's Clinical Assistant (CA). Your physician's clinical assistant works closely with them in the office, manages their schedules, and serves as a point of contact for most issues, including patient appointments.
Before Your Visit
If you are a new patient or if it has been awhile since your last visit, you can expect to receive a welcome packet with information about our offices, providers, and policies. Please be sure to complete the Patient History Form to the best of your ability and mail it to our office:
Gastroenterology Center of Connecticut
Spring Glen Medical Center
2200 Whitney Avenue, Suite 360
Hamden, CT 06518
When You Arrive
When you arrive at the office, you need to have the following items with you to check in:
- your driver's license or ID card
- your insurance card
- A referral, if your insurance plan requires one for a specialist. Unfortunately if you do not have it your appointment will be rescheduled
- your co-pay, which is due at check in (cash, check, Visa or Mastercard)
- After you check in at reception, your physician's CA greets you, leads you into an exam room, and charts all of the information that your physician needs for your consultation.
If You Need To Cancel An Appointment
Occasionally, something unavoidable comes up that makes it impossible for you to keep an appointment with us. Please note that we require 24-hour notice to cancel an appointment. This allows us to offer your appointment slot to someone who may be waiting to be seen urgently.
Patients who miss an appointment (or cancel an appointment with less than 24-hours notice) will be charged a $50 missed appointment fee, and patients who repeatedly miss appointments will be referred out of our practice.