Patient Bill of Rights

In recognition of our responsibility in rendering patient care, these rights are affirmed in the policies and procedure of the Endoscopy Center of Connecticut, LLC

To receive services without regard to race, color, age, sex, sexual orientation, religion, marital status, handicap, national origin or sponsor.

To be provided a reasonable physical access.

To be provided a secure environment for self and property.

To be provided with appropriate privacy.

To be treated with respect, consideration and dignity.

To be provided appropriate assessment and management of pain.

To expect that all disclosures and records are treated confidentially, except when required by law, and to be given the opportunity to approve or refuse their release.

To be provided, to the degree known, complete information concerning their diagnosis, treatment or prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient to be a legally authorized person.

To be given opportunity to participate in decisions involving their health care, except when participation is contraindicated for medical reasons.

To receive from his/her physician information necessary to give informed consent prior to the start of any procedure and/or treatment, except in emergencies. Such information for informed consent should include the specific procedure and/or treatment, significant medical risks involved, and the probable duration of incapacitation. Where significant alternatives for medical care or treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information and the consequences of not complying with therapy. The patient has the right to know the name of the person responsible for the procedures and/or treatment.

To be informed, when appropriate, of treatment policy for an unemancipated minor not accompanied by an adult.

To refuse treatment and be informed of consequences of refusing treatment or not complying with therapy.

To be informed as to:

  • Expected conduct and responsibilities as a patient
  • Provisions for after-hours and emergency care
  • Fees for services
  • Payment policies
  • Right to refuse participation in investigational studies or clinical trials
  • Methods for expressing grievance and suggestions to the practice
  • Procedure for reporting public health concerns to the appropriate authorities

To be informed of their rights to change primary or specialty physicians if other qualified physicians are available

Policy on Advance Directives

While under the care of the Endoscopy Center of Connecticut any and all Advanced Directives to limit resuscitation will be noted, but not honored. In the event of a medical emergency requiring resuscitation, the patient will be resuscitated without limitations and transferred to the hospital, at which time any Advanced Directives will be made known to receiving physician.

Policy Ownership Disclosure

The Endoscopy Center of Connecticut is owned exclusively by the physicians of the Gastroenterology Center of Connecticut.

Please report complaints to:

Carol Maloof, Regional Administrator for Boston
Office of the Regional Administrator
JFK Federal Building Suite 2325
Boston, MA 02203-0003

1-800-MEDICARE (1-800-633-4227); TTY: 1-877-486-2048    Joint Commission 1-800-994-6610
Website: https://www.medicare.gov/claims-and-appeals/file-a-complaint/complaint.html